AODA Customer Service – Accessibility Workplace Training Powerpoint

45-Slide Powerpoint Presentation.

Speaker notes are included.

As of January 1, 2012, the Accessibility for Ontarians with Disabilities Act (AODA) legally required all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario (third parties) and that have one or more workers, to provide accessible customer service to persons of all ability levels. The first regulation under the AODA was the Customer Service Standard which, as of July 1, 2016, became part of the Integrated Accessibility Standards Regulation (IASR) along with four other key areas of daily living: Information and Communications, Employment, Transportation, and Built Environment.

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AODA – Accessibility Customer Service and IASR & the Human Rights Code Training